Customer Service Representative Survey Questions + Sample Questionnaire Template
Good customer service is directly linked to customer satisfaction. If your customer service is good, your customers will be satisfied and will stay with you long durations. It is, therefore, necessary to continually evaluate the performance of your customer service representatives. It lets you know where you stand in terms of customer satisfaction and what areas need attention to elevate your customer service. Customer service representative survey questions collect feedback on the level of satisfaction of the customer based on the service provided by the representative. This sample questionnaire evaluates the effectiveness of customer service provided and what can be improved to provide better customer care.
Top 3 reasons to use the customer service representative evaluation survey template
- Elevate your customer service
With this template, you'll be able to identify areas of improvement to make the customer service experience better. Good customer service is important since it directly positively impacts customer loyalty.
- Identify trends
There could be issues with your customer service that you may not necessarily know or have identified. Running this survey template will help you uncover patterns, trends, and gap areas, allowing you to implement preventive measures.
- Get additional feedback
With the open-end text question, customers will be able to highlight aspects that they liked the most. Was it the approach, or the solution proposed, or the time taken to get back? Getting this information will help you replicate it in other areas and elevate your customer service.
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