Customer Responses

Customer responses

QuestionPro 'CX On The Go' enables users to view and analyze customer responses directly from the app. This feature provides insights into customer feedback, allowing managers to understand sentiment, identify pain points, and make informed decisions to improve the overall customer experience.

Navigation to Customer Responses

Drawer Menu > Responses

Select any response from the list to see customer response details.

Customer Response/Feedback Details

Feedback: Customer survey response is shown here.
Profile:Customer Profile details, ticket count and survey count for that customer is shown here.
Activity: Customer survey activity is shown here.

License

This feature is available with the following license :

Customer Experience

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