Customer Effort Score (CES) Vs Net Promoter Score (NPS)
Wondering if you should focus on increasing customer loyalty or decreasing the customer efforts put into the interaction with your […]
Customer effort score
What is Customer Effort Score (CES)?
Customer Effort Score (CES) is a type of customer satisfaction survey metric used to measure the level of easiness […]
How to Understand Customer Effort Score Benchmark?
Customer Effort Score is a measurement parameter to get information about the efforts the customers have to put into your […]
