How to know if your audience is tuning you out — Tuesday CX Thoughts
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Closed Loop Feedback: What it is, Importance, Best Practices
Today, more and more businesses are using online and offline surveys to find out what their customers think. Customers today […]
The growth of AI in Customer Experience — Tuesday CX Thoughts
By Marc Mandel. I’ve been fascinated with the potential brought about by AI since I first saw the seminal film, […]
Brand Touchpoints: What it is + Importance + Examples
Brand touchpoints are likely to be something you are already familiar with daily. They are each time a customer interacts […]
They Failed to Show the CX LUV —Tuesday CX Thoughts
Today is Valentine’s Day, so I figured it might be a good day to focus on love (or in the […]
