1. Measure the net promoter score of your service: Get feedback from your customers and calculate the difference between the percentage of customers who promote the service and the guest who demote it.
2. Evaluate the quality of service: This survey template helps the organizations to collect customer feedback on customer representatives, service quality, process, and knowledge.
3. Evaluate the service staff's performance and interactions: Use this sample questionnaire to evaluate the representative's expertise in understanding the customer's problem, identifying the reasons, and resolving it within the timeframe.
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