Insurance claim satisfaction survey questions + sample questionnaire template

Insurance Claim Satisfaction Survey Template offers questions and examples to evaluate customer satisfaction based on an insurance claim including auto, home and life. This sample can be edited by the survey maker according to the required details about the insurance claims. Some of the question examples of this questionnaire are "What type of insurance claim did you recently have?", "How long did it take for the claim to be settled?" et al.

Insurance claim satisfaction survey questions + sample questionnaire template

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Question type setup error. Please contact support to resolve. 1. What type of insurance claim did you recently have? Auto accident/damage Property damage Business liability General claim Homeowner claim Life insurance claim 2. How did your report the claim to the insurance company Phone call Office visit Fax Letter Phone call to insurance agent 3. How long did it take for the claim to be settled? Under one week 1-2 weeks 2-4 weeks 1-2 months 2-4 months Over 4 months 4. How would you rate your experience during the claim process? Excellent Very Satisfactory Satisfactory Neutral Unsatisfactory Very unsatisfactory Terrible 5. Were you kept informed during the claim process? Yes No 6. Was claim resolved in a timely, efficient and effective manner? Yes No 7. Did working with the agency make the claim process easier? Yes No 8. You received the claim settlement in a timely manner Strongly agree Agree Neutral Disagree Strongly disagree