Product/Service Evaluation Survey Template

1. Measure performance of support staff
Support can be pre-sale, during the sale, and post-sale. Customers will always have questions, and they need to resolve in a timely and polite manner. No matter at which stage of purchase your buyers maybe, your staff needs to be knowledgeable and address all their concerns. This questionnaire helps you evaluate the performance of your staff.

2. Check turnaround time
Communication with your customers has to be quick, smooth, and efficient. You cannot keep customers on hold or resolve their queries over long periods. Not only is that bad customer experience, but you may also lose customers to your competitors. Look at customer feedback and see for ways that can cut down turnaround time and deliver a smooth customer experience.

3. Measure consumer satisfaction
You will not know how satisfied or dissatisfied your customers until you survey them. Use this template to understand consumer satisfaction and elevate it to outperform your competitors.