Survey Templates B2B Surveys Supplier Service Evaluation Survey Questions + Sample Questionnaire Template

Supplier Service Evaluation Survey Questions + Sample Questionnaire Template

Supplier Service Evaluation Survey Questions and sample questionnaire template to evaluate the quality of service provided by vendors. This supplier survey / vendor satisfaction survey questionnaire covers some critical metrics such as the support and time bound delivery of products, responsiveness to communication, back order fulfillments, logistics etc. Use this free survey template and effectively evalute your suppliers and vendors.

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Please rate the performance of your (Company) Customer Service Representative:

	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied
Ability to solve problems	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

Understanding of my needs	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

Responsiveness	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

Professionalism	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

Courtesy	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

Friendliness	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

Presentation of new products and packages	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied

How do you place your orders through?

Customer Service Representative

Sales Representative

On-line computer order system

Other

Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas listed.

	Much Worse	Worse	Same	Better	Much Better
Timeliness of deliveries	Much Worse	Worse	Same	Better	Much Better

Delivery day schedule	Much Worse	Worse	Same	Better	Much Better

Condition of delivered product	Much Worse	Worse	Same	Better	Much Better

Breakage	Much Worse	Worse	Same	Better	Much Better

Stock rotation	Much Worse	Worse	Same	Better	Much Better

Accuracy of order fill	Much Worse	Worse	Same	Better	Much Better

Back order fulfillment	Much Worse	Worse	Same	Better	Much Better

Handling your phone orders	Much Worse	Worse	Same	Better	Much Better

Phone answered immediately -- available lines	Much Worse	Worse	Same	Better	Much Better

Accuracy of invoices	Much Worse	Worse	Same	Better	Much Better

	Much Worse	Worse	Same	Better	Much Better
Ability to fill orders completely	Much Worse	Worse	Same	Better	Much Better

Overall rating of the company	Much Worse	Worse	Same	Better	Much Better

Appearance of company personnel and vehicles	Much Worse	Worse	Same	Better	Much Better

Professionalism of the driver	Much Worse	Worse	Same	Better	Much Better

Frequency of sales calls	Much Worse	Worse	Same	Better	Much Better

Promotional effectiveness	Much Worse	Worse	Same	Better	Much Better

Display effectiveness	Much Worse	Worse	Same	Better	Much Better

Discounting policies	Much Worse	Worse	Same	Better	Much Better

Clarity of price list information	Much Worse	Worse	Same	Better	Much Better

What can your (Company) service representative do to serve you better?

Do you usually pick up your orders?

Yes

If "Yes," are you treated courteously at the loading platform?

Yes

Are you served promptly?

Yes

What can the (Company) loading platform crew do to serve you better?

Who is your (Company) salesperson?

Would you like to see your (Company) sales representative more or less often?

More often

About the same

Less often

What can your (Company) sales representative do to serve you better?

Approximately what is the total annual purchase of all (type of products) from all your suppliers?

Under $50,000

$50,000 - $100,000

$100,000 - $200,000

$200,000 - $500,000

$500,000 - $1,000,000

$1,000,000 - $2,000,000

Over $2,000,000

What percentage of your total annual (product) purchases go to (Company)?

Do you think (Company's) overall performance has been improved compared to last year at this time?

Greatly improved

Improved

Somewhat improved

Same as last year

Somewhat declined

Declined

Greatly declined

If you could change or improve just one thing about (Company) what would it be?

Thank you for taking the time to complete this survey.

use this free template

Supplier Service Evaluation Survey Questions + Sample Questionnaire Template

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