- Media library
- Question limits
- Creating a survey from MS Word doc
- How to edit live surveys
- Survey blocks
- Survey block randomizer
- Question randomization
- Scale Library
- What is monadic testing?
- What is sequential monadic testing?
- Extraction Support for Image Chooser Question Types
- What is comparison testing?
- Custom validation messages
- Survey Builder with QxBot
- Standard question types
- Advanced question types
- Multiple choice question type
- Text question- comment box
- Matrix multi-point scales question type
- Rank order question
- Smiley-rating question
- Image question type
- Date and time question type
- CAPTCHA question type
- Net Promoter Score question type
- Van Westendorp's price sensitivity question
- Choice modelling questions
- Side-By-Side matrix question
- Homunculus question type
- Predictive answer options
- Presentation text questions
- Multiple choice: select one
- Multiple choice: select many
- Page timer
- Contact information question
- Matrix multi-select question
- Matrix spreadsheet question
- Closed card sorting question
- Flex Matrix
- Text Slider Question Type
- Graphical Rating Scales
- Rank Order - Drag and Drop
- Bipolar Matrix - Slider
- Bipolar Matrix Likert Scale
- Gabor Granger
- Verified Digital Signature
- Star Rating Question Type
- Push to social
- Attach Upload File Question
- Constant Sum Question
- Video Insights
- Answer type
- Reorder questions
- Question tips
- Text box next to question
- Text question settings
- Adding other option
- Matrix question settings
- Image rating question settings
- Scale options for numeric slider question
- Constant sum question settings
- Budget scale question settings
- Setting default answer option
- Exclusive option for multiple choice questions
- Validate question
- Bulk validation settings
- Remove validation message
- Question separators
- Question Code
- Page breaks in survey
- Survey introduction with acceptance checkbox
- RegEx Validation
- Question Library
- Embed Media
- Slider Start Position
- Answer Display - Alternate Flip
- Matrix - Auto Focus Mode
- Text validations
- Numeric Input Settings- Spreadsheet
- Answer Groups
- Hidden Questions
- Decimal Separator Currency Format
- Allow Multiple Files - Attache/Upload Question Type
- Text box - Keyboard input type
- Add logo to survey
- Custom Themes
- Display Settings
- Auto-advance
- Progress bar
- Automatic question numbering option
- Enabling social network toolbar
- Browser Title
- Print or export to PDF, DOC
- Survey Navigation Buttons
- Accessible Theme
- Back and Exit Navigation Buttons
- Focus Mode
- Default Display Mode
- Visual Display Mode
- Branching - Skip Logic
- Compound Branching
- Compound or delayed branching
- Response Based Quota Control
- Dynamic text or comment boxes
- Extraction logic
- Show or hide question logic
- Dynamic show or hide
- Scoring logic
- Net promoter scoring model
- Piping text
- Survey chaining
- Looping logic
- Branching to terminate survey
- Logic operators
- Selected N of M logic
- JavaScript Logic Syntax Reference
- Block Flow
- Block Looping
- Scoring Engine: Syntax Reference
- Always Extract and Never Extract Logic
- Matrix Extraction
- Locked Extraction
- Dynamic Custom Variable Update
- Survey settings
- Save & continue
- Anti Ballot Box Stuffing (ABBS) - disable multiple responses
- Deactivate survey
- Admin confirmation email
- Action alerts
- Survey timeout
- Finish options
- Spotlight report
- Print survey response
- Search and replace
- Review Mode
- Survey Timer
- Allowing multiple respondents from the same device
- Text Input Size Settings
- Admin Confirmation Emails
- Survey Close Date
- Respondent Location Data
- Review Mode
- Review, Edit and Print Responses
- Geo coding
- Dynamic Progress Bar
- Response Quota
- Live survey URL
- Customize survey URL
- Create email invitation
- Personalizing emails
- Email invitation settings
- Email list filter
- Survey reminders
- Export batch
- Email status
- Spam index
- Send surveys via SMS
- Phone & paper
- Adding responses manually
- SMS Pricing
- Embedding Question In Email
- Deleting Email Lists
- Multilingual Survey Distribution
- SMTP
- Reply-To Email Address
- Domain Authentication
- Email Delivery Troubleshooting
- Survey Dashboard - Report
- Overall participant statistics
- Dropout analysis
- Pivot table
- Turf analysis
- Trend analysis
- Correlation analysis
- Survey comparison
- Gap analysis
- Mean calculation
- Weighted mean
- Spider chart
- Cluster Analysis
- Dashboard filter
- Datapad
- Download Options - Dashboard
- HotSpot analysis
- Heatmap analysis
- Weighted Rank Order
- Cross-Tabulation Grouping Answer Options
- A/B Testing in QuestionPro Surveys
- Data Quality
- Data Quality Terminates
- Matrix Heatmap Chart
- Column proportions test
- Conjoint analysis designs
- Conjoint part worths calculation
- Conjoint calculations and methodology
- Conjoint attribute importance
- Conjoint profiles
- Market segmentation simulator
- Conjoint brand premium and price elasticity
- What is MaxDiff scaling
- MaxDiff settings
- Anchored MaxDiff Analysis [BETA Release]
- MaxDiff FAQ
- MaxDiff- Interpreting Results
- Automatic email report
- Data quality - Patterned responses
- Data quality - gibberish words
- Import external data
- Download center
- Consolidate report
- Delete survey data
- Data quality - All checkboxes selected
- Exporting data to Word or Powerpoint
- Scheduled reports
- Datapad
- Notification Group
- Unselected Checkbox Representation
- Merge Data 2.0
- Plagiarism Detection
- IP based location data
- Update user details
- Update time zone
- Teams
- Add Users
- Usage dashboard
- Single user license
- License restrictions
- Troubleshooting login issues
- Software support package
- Welcome Email
- User Roles & Permissions
- Bulk Add Users
- Two-Factor Authentication
- Network Access
- Changing ownership of the survey
- Unable to access Chat support
- Navigating QuestionPro Products
Survey Access Troubleshooting - How to?
First step for troubleshooting. Goto: Login >> Surveys
Click on the Survey Name or the Edit link for the survey and test the survey using the Preview link provided. If you can access the Survey then it should work fine for all.
Please ask the respondents to check their Internet Connectivity. This can be done by accessing sites like Google, Yahoo, etc.
This message is displayed when the Survey ID is not found or refers to a deleted Survey. You can check the Survey ID for your survey under the Edit Survey tab. Under the Edit Survey tab you will find the unique URL to your survey that reads as follows:
httpshttps://www.questionpro.com/a/editSurvey.do?surveyID=XXXXXXX where XXXXXXX will be your unique Survey ID.
Make sure the Survey ID for your survey and the one the respondents are trying to access is the same.
Some email clients for security reasons disable clickable links in emails. Please ask users to copy the entire link and paste it in the browser address bar. They should then be able to respond to your survey.
When a survey is accessed from a computer a cookie is saved on the local machine. If there is a cookie on the machine already and another respondent tries to access the survey, they might get this message. Simply ask them to delete cookies and try taking the survey. You can also disable checking cookies for the surveys. For more information please visit the Enabling Users to take the Survey multiple times (without warning) help item in addtional references.
This error most likely is caused when the system is getting updated (system upgrades/security patches etc.). Usually your respondents should never see this error, but in some cases this error may show up while we are in the process of updating our system depending upon how long the end-user's session is active.
