Text Emotion AI

Text Emotion AI analyzes customers' open ended feedback and categorizes it all by theme, topic and sentiment for the users' consumption.It is designed to help businesses gain valuable insights into customer feedback and improve their offerings.It can help them identify the aspects of their products or services that customers are satisfied with as well as the aspects that need improvement.

• A survey with multiline comment text questions can be analyzed.
• Set up the sentiment industry.

• A survey with English language and text responses with character length greater than 10.

• Go to: Login >> Survey >> Analytics.
• Click on the Text Analysis icon and select Discover from the drop-down menu.

Setting up sentiment industry to categorize extracted topics into domain-based themes.

To set up sentiment industry:

Click on the pencil icon,select industry from the dropdown and click on update industry.

Text Emotion AI picks up the current survey's first open-ended question as a source for data analysis. It displays the analyzed data along with industry-specific details. You can select the question from which the responses are pulled and analyzed.

• Click on Segment
• A pop-up appears where you can create and apply filters.

Breakdown is a secondary filter that further drills down into the displayed data.It is a way to gain deeper insight into the comment type question. By selecting question from multiple questions listed in the breakdown you can explore different aspects of the response and analyze sentiment in more detail combined with the comment type question.

TextEmotion AI dashboard displays

• Overall sentiment score
• Topic sentiment
• Response sentiment distribution
• Details

Displays the overall score across all themes and topics of the selected question in the Breakdown if enabled, on a scale of 0 to 5. This shows the score, sentiment distribution, response count, and sentiment.

If breakdown is applied, you can filter responses by themes and topics. For example, by the 'Staff' theme and the 'Cabin and crew' topic.

When you click on the overall sentiment score bar, a pop-up appears displaying the responses with their overall sentiment and associated themes, along with their respective sentiment scores. Additionally, you can view the responses for the selected breakdown with themes and their corresponding sentiment scores.

If a breakdown is enabled, this displays sentiment scores by theme. For example, for the 'Check-In and Boarding Process' theme, three bars show the sentiment scores for the selected answer options: first class, business class, and economy class.

Clicking on any of these bars in the graph brings up a pop up that shows all related comments along with details of the current selection.

Displays total number of responses by theme. If positive sentiment is selected,This displays the total number of positive responses for each theme divided into the number of selected breakdown answer option.

This shows all themes and topics along with their response count, scores and sentiment distribution.

Topics are grouped under the theme.