Usability Survey For Self-Service Checkouts + Sample Questionnaire Template

Usability survey for self-service checkouts is a questionnaire to understand public opinion about self-service checkout systems in various stores. These survey questions aims to identify what are the challenges or issues faced by the audience when using such a system which can help the company to make improvements accordingly in those areas in the near future.

Self-service checkouts can be seen in most supermarkets or retail stores these days. However, most people still prefer going with the traditional payment method. There are reasons why the customers are still not opting for self-service checkouts. These reasons can be the complexity of the system, interface, or even knowledge to operate it. Thus, there is a needs to make improvements in the existing self-service system and the same has to be promoted to the customers. In such a case, a survey would enable the company to find out customers opinions about the system, the challenges or issues they face and hence it can be optimized as per the customer’s requirements

Following are the questions to gather information about the self-service checkout system and customer opinion about the usability of such a system: