Survey Templates B2B Surveys Vendor Satisfaction Survey + Sample Questionnaire Template

Vendor Satisfaction Survey + Sample Questionnaire Template

A vendor satisfaction survey is intended to help suppliers and vendors evaluate their client's satisfaction with regards to their business dealings. This survey template aims to identify the requirements of the client and the factors that can strengthen the vendor-customer relationship. Such a survey can enable vendors to stay ahead in the competition and land up with long term contracts with their customers.

Nowadays, every organization requires vendors. However, the number of vendors for each company is growing exponentially, and hence there is tremendous competition. To stay in the market, a vendor has to manage its timely delivery, quality of products or service, pricing, etc. better than the competitors in the market. Hence, a vendor satisfaction survey will enable vendors to understand what is most important to their customers and strengthen their relationship with the customer.

The following are the questions to gather information about how satisfied the customer is with vendor-provided services and products.

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Considering your complete experience with us, how likely are you to recommend us, as a vendor to others?

0

1

2

3

4

5

6

7

8

9

10

Very Unlikely

Very Likely

Please state your level of satisfaction for the following:

	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied
Time taken to process your orders	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Accurate processing of your orders	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Information provided about the status of your orders	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Courteous and friendly nature of our representative	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Understanding of your requirements	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Knowledge of our representative	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Responsiveness of our company to your requirements	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

The quality of our services and products	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

Overall, how satisfied are you with our services and products	Very dissatisfied	Not satisfied	Neutral	Satisfied	Very satisfied

How important are the following to you?

	Not at all important	Slightly important	Moderately important	Very important	Extremely important
Quality of product	Not at all important	Slightly important	Moderately important	Very important	Extremely important

Quality of service	Not at all important	Slightly important	Moderately important	Very important	Extremely important

Timely delivery	Not at all important	Slightly important	Moderately important	Very important	Extremely important

Credit limit	Not at all important	Slightly important	Moderately important	Very important	Extremely important

Good communication skills	Not at all important	Slightly important	Moderately important	Very important	Extremely important

Understanding of your requirements	Not at all important	Slightly important	Moderately important	Very important	Extremely important

Pricing	Not at all important	Slightly important	Moderately important	Very important	Extremely important

How do you prefer to send your requirements to us?

On mail

On Telephone

On our online system

In person

Other

The amount of information we provide you with, for our new services and products is:

Too much

Too little

Just right

We create newsletters about our achievements with all of our customers. Are you interested in knowing more about it?

Yes, I am a subscriber

I am interested but I am not a subscriber

Not interested

How did you hear about us?

Sales person

Promotional email

Advertising

Social media

Referral

Other

How often have you faced any issues with us for the following:

	Always	Very Often	Sometimes	Rarely	Never
Delivery	Always	Very Often	Sometimes	Rarely	Never

Quality of service	Always	Very Often	Sometimes	Rarely	Never

Quality of product	Always	Very Often	Sometimes	Rarely	Never

Communication and understanding	Always	Very Often	Sometimes	Rarely	Never

Financial transactions	Always	Very Often	Sometimes	Rarely	Never

Behavior of our representative	Always	Very Often	Sometimes	Rarely	Never

Replacement of faulty goods	Always	Very Often	Sometimes	Rarely	Never

How fast are the issues resolved?

Immediately

Same day

In 2-3 days

In a week

Never resolved

Overall, how much do you trust in us to complete your orders effectively?

Completely

Most of the time

Some of the times

Not at all

When was the last time you made a purchase from us?

Last week

Last month

2-4 months ago

4-6 months ago

More than 6 months ago

Do you have any other comments/suggestion to help us serve you better?

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Top 3 reasons to use this vendor satisfaction survey template

1. Measure the net promoter score: It measures the net promoter score of the vendor based on the customers who will likely or unlikely recommend your service to others.

2. Identify strengths and weaknesses: This survey questionnaire helps the vendor to identify their strength and weakness. It gives them the opportunity to meet their customer expectation and better serves their new customers.

3. Evaluate the quality of products, services, and processes: Helps the vendors to gather information from the customers on product and service quality, timely delivery, pricing, relevant information, and the behavior of customer service representative.

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