Survey Templates New Product/Concept Testing Surveys VoIP Survey Questions + Sample Questionnaire Template

VoIP Survey Questions + Sample Questionnaire Template

The VoIP survey template consists of questions that collect feedback about VoIP implementation and its benefits in an organization, especially if the organization has offices across different geographical locations. This sample questionnaire template consists of multiple survey questions that collect feedback about, if VoIP has increased productivity and collaboration in an organization as well as the perceived risks that are associated with it.

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How many employees does your company have?

Less than 25

25-100

101-250

251-500

501-1000

More than 1000

Does your company have…?

Single location

Multiple locations/branches in the same country

International locations

Are you currently using a VoIP solution such as Call UK, BT Broadband Voice, Cisco, Vonage…?

Yes. VoIP is implemented in the company

Yes. We are in a pilot stage

No, but we plan to invest on it

No. We have rejected the idea

No. We haven’t considered it

How long have you been using VoIP?

Less than 6 months

6 to 12 months

1 to 2 years

More than 2 years

What does your VoIP implementation cover?

The whole company

Some branches/delegations

Some departments

Other, please specify

Rank the following statements according to the relevance for your business (1 - Most relevant, 10 - Least relevant).
What reasons made your company move to VoIP?

	1 Most relevant	2	3	4	5 Least relevant
Lower cost of Implementation than other systems	1 Most relevant	2	3	4	5 Least relevant

Maintenance costs savings	1 Most relevant	2	3	4	5 Least relevant

Cheap phone calls	1 Most relevant	2	3	4	5 Least relevant

To simplify management of the network	1 Most relevant	2	3	4	5 Least relevant

To simplify communications in the company	1 Most relevant	2	3	4	5 Least relevant

To enhance flexible working	1 Most relevant	2	3	4	5 Least relevant

To increase competitiveness	1 Most relevant	2	3	4	5 Least relevant

To increase productivity	1 Most relevant	2	3	4	5 Least relevant

To improve customer service	1 Most relevant	2	3	4	5 Least relevant

Other, please specify in the box below	1 Most relevant	2	3	4	5 Least relevant

What features of VoIP does your company consider as a key improvement to the communication system?

Allows teleworking

Convergence of voice and data in a single network

Video conference

Unified messaging

Call cost reduction

Maintenance cost reduction

Reduction in changes/adds/moves costs (easier employee mobility)

Advanced call handling

Other, please specify

Rank this sentences according to the most common uses of VoIP in your company (1-very used, 5-not much used)

	1 Most used	2	3	4	5 Least used	Not Applicable
Communication within the company	1 Most used	2	3	4	5 Least used	Not Applicable

Communication with other company’s locations	1 Most used	2	3	4	5 Least used	Not Applicable

Communication outside the company (national calls)	1 Most used	2	3	4	5 Least used	Not Applicable

Make phone calls abroad	1 Most used	2	3	4	5 Least used	Not Applicable

Communication while being away from the office	1 Most used	2	3	4	5 Least used	Not Applicable

Have videoconferences	1 Most used	2	3	4	5 Least used	Not Applicable

Access information related to a phone call in progress (call screening)	1 Most used	2	3	4	5 Least used	Not Applicable

Other, please specify below	1 Most used	2	3	4	5 Least used	Not Applicable

Please, tell if you agree or disagree with this statements.

Since your company implemented VoIP...

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
More employees in the company work from home	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

Moving to another office in the building is easier	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

Relocation to other company locations is easier	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

Telephone bills are cheaper	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

The network is easily administered	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

There is a reduction in network costs	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

The number of devices and voice mails used has been reduced.	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
VoIP phones enable me to accomplish tasks more quickly	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

VoIP phones can significantly increase the quality of output on my job	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

VoIP phones can significantly improve customer service	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

What are the main challenges that VoIP poses to your company?

Resistance to change

VoIP security

Try to guarantee Quality of Service

Technical concerns

Reliability

Other

How happy are you with the sound quality in VoIP phones?

It’s better than a traditional phone line

It’s as good as a traditional phone line

It’s worse than a traditional phone line (comparable to a mobile phone)

It’s much worse than a traditional phone line

Can you use a VoIP phone when there is a power failure?

Yes, using a secondary power generator

Yes, calls are forwarded to another (traditional landline or mobile) phone

No

I don’t know

Other

Do you still use traditional telephones at work? If yes, why?

We don’t use them anymore

Some employees personally prefer using a “normal” telephone

The communication using VoIP telephones is not always good

Traditional telephones are easier to use

It is not possible to phone everywhere with a VoIP phone

VoIP phones are not always operational

Other, please specify

State your agreement on the below statements:

	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know
VoIP phones can be attacked by a virus	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

VoIP phones crash and need to be rebooted	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

Conversations using VoIP outside the company network can be intercepted	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

Conversations using VoIP within the company network are safe	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

VoIP phones can receive “spam” phone calls	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

VoIP phone calls suffer a delay that makes communication difficult	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

VoIP phones do not allow making special phone calls (police, ambulance…)	Strongly Agree	Agree	Disagree	Strongly Disagree	I don't know

Please list up to three things you LIKE about VoIP

Please list up to three things you DISLIKE about VoIP

	Very satisfied	Satisfied	No difference	Unsatisfied	Very unsatisfied
Are you happy with your VoIP service overall?	Very satisfied	Satisfied	No difference	Unsatisfied	Very unsatisfied

Which industry is your company mainly involved in?

Central / Local Government / NHS

Construction / Engineering

Consultancy

Defence

Education / Training

Finance / Banking / Insurance

Information and Communication Technology

Legal

Leisure / Entertainment

Manufacturing

Marketing / Media / PR

Power / Utilities

Research / Development

Retail

Travel / Transport / Distribution / Freight

Don't know

Other

Do you have any other comments about VoIP systems?

Name and position

Company name

E-mail address

Do you have any comments about VoIP systems?

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